Splošni pogoji poslovanja/GENERAL TERMS AND CONDITIONS
1. OSNOVNI PODATKI IN UPORABA POGOJEV
Splošni pogoji poslovanja (v nadaljevanju: Pogoji) določajo pogoje nakupa in prodaje digitalnih vsebin, svetovalnih storitev in udeležbe na dogodkih prek spletnega mesta https://www.sarahrovatic.com, ki ga upravlja Sara Hrovatič s.p. (v nadaljevanju: Ponudnik). Ponudnik svoje storitve izvaja tudi pod blagovno znamko Witch. Obviously.
Identiteta ponudnika:
Sara Hrovatič s.p., Lažiše 48, Lažiše, 3225 Planina pri Sevnici
Matična številka: 3188787000
Davčna številka: 50353284
Zavezanec za DDV: NE
IBAN: SI56 0400 1004 9037 563
E-pošta: sara@sarahrovatic.com
Telefon: +386 41 962 559
Spletno mesto: https://www.sarahrovatic.com
Vsak kupec je dolžan ob oddaji naročila predložiti zahtevane podatke, ki se obdelujejo in hranijo v skladu s slovensko zakonodajo. Varstvo osebnih podatkov ureja ločen dokument, dostopen na https://sarahrovatic.com/varovanje-osebnih-podatkov/.
Ti Pogoji veljajo tako za kupce, ki so fizične osebe, kot za pravne osebe in samostojne podjetnike, pri čemer določila o odstopu od pogodbe veljajo le za potrošnike – fizične osebe, ki pridobivajo ali uporabljajo storitve za namene zunaj svoje poklicne ali pridobitne dejavnosti.
Kupec s temi Pogoji soglaša, ko pred oddajo naročila v posebnem okencu potrdi, da se je z njimi seznanil. Pogoji so sestavni del pogodbe med kupcem in Ponudnikom.
2. VARSTVO POTROŠNIKOV
Ponudnik posluje v skladu z Zakonom o varstvu potrošnikov (ZVPot-1), Obligacijskim zakonikom (OZ) in Zakonom o elektronskem poslovanju na trgu (ZEPT). Za primere, ki v teh Pogojih niso urejeni, veljajo zakonska določila.
3. PREDMET PRODAJE
Ponudnik prek spletnega mesta prodaja:
3.1 Digitalne vsebine
Vnaprej posnete video vsebine, delovne zvezke, predloge in druga digitalna gradiva, dostopna prek uporabniškega računa, s prenosom ali po elektronski pošti. Obseg vsebine, oblika dostave in trajanje dostopa so navedeni na prodajni strani posamezne vsebine.
3.2 Svetovanje in izobraževanje
Individualna svetovanja, mentorstva ter spletna izobraževanja in programi, ki se izvajajo prek spletne platforme za videokonference ali v živo, kot posamezno srečanje, kot paket več srečanj ali kot program, ki združuje srečanja v živo in digitalna gradiva. Trajanje, število srečanj, obseg gradiv in obdobje, v katerem jih je treba izkoristiti, so navedeni na prodajni strani posamezne storitve.
3.3 Dogodki
Udeležba na delavnicah, predavanjih in drugih dogodkih, ki se izvajajo na vnaprej določen datum in ob določeni uri, prek spletne platforme za videokonference ali v živo na navedeni lokaciji. Podatki o datumu, uri, načinu izvedbe in obsegu vključenega so navedeni na prodajni strani posameznega dogodka.
3.4
Ponudnik ne prodaja fizičnega blaga in ne opravlja dostave.
4. POSTOPEK NAKUPA
Naročanje poteka prek spletnega mesta 24 ur na dan.
Kupec izbere vsebino ali storitev in klikne gumb za nakup, s čimer se ta uvrsti v košarico. Nakup nadaljuje s klikom na »Na blagajno«, kjer vnese osebne podatke, izbere način plačila in potrdi, da se je seznanil s temi Pogoji. Potrditev tega okenca je obvezna; brez nje nakupa ni mogoče zaključiti.
Pri nakupu digitalne vsebine, svetovanja ali udeležbe na dogodku kupec v ločenem okencu izrecno potrdi tudi soglasje in seznanitev iz 8. točke teh Pogojev.
Kupec lahko do zaključka nakupa kadar koli spremeni vsebino košarice ali vnesene podatke.
Pogodba med Ponudnikom in kupcem je sklenjena v trenutku, ko kupec po elektronski pošti prejme potrditev naročila. Pogodba je v elektronski obliki shranjena pri Ponudniku in je kupcu na voljo na njegovo pisno zahtevo.
Naročila zunaj spletne trgovine. Ti Pogoji urejajo izključno nakupe, sklenjene prek spletne trgovine na spletnem mestu Ponudnika.
Svetovanja, delavnice in drugi projekti za podjetja, zavode in samostojne podjetnike, ki nastanejo na podlagi ponudbe, naročilnice ali pogodbe, ne potekajo prek spletne trgovine. Za taka razmerja veljajo pogoji, navedeni v ponudbi oziroma pogodbi med Ponudnikom in naročnikom, podredno pa ti Pogoji, kolikor ponudba ali pogodba ne določata drugače.
5. CENE
Cene so navedene v evrih (EUR) in veljajo v trenutku oddaje naročila.
Ponudnik ni zavezanec za DDV, zato DDV ni obračunan, skladno s 1. odstavkom 94. člena Zakona o davku na dodano vrednost (ZDDV-1).
Cene ne vključujejo stroškov dostave, ker Ponudnik ne dostavlja fizičnega blaga.
S potrditvijo nakupa se kupec zavezuje k plačilu naročila.
Cene veljajo do spremembe. Če se cena med obdelavo naročila spremeni, Ponudnik kupca o tem obvesti in mu omogoči odstop od nakupa.
6. NAČINI PLAČILA
Ponudnik omogoča plačilo s plačilno ali kreditno kartico prek ponudnika plačilnih storitev Stripe.
Podatkov o kartici Ponudnik ne zbira in ne shranjuje; obdeluje jih izključno ponudnik plačilnih storitev.
Pri spletnih izobraževanjih in programih je lahko omogočeno plačilo na obroke, največ v 10 obrokih. Ali je plačilo na obroke mogoče, v koliko obrokih in s kakšno zapadlostjo, je navedeno na prodajni strani posameznega izobraževanja. Če kupec obroka ne poravna ob zapadlosti, lahko Ponudnik dostop do vsebine in izvajanje storitve do plačila zadrži.
Pri svetovanju se plačilo na obroke dogovori individualno, s pisno pogodbo med Ponudnikom in kupcem.
Račun kupec prejme po elektronski pošti na naslov, ki ga je navedel ob nakupu.
7. IZVEDBA IN DOSTOP
7.1 Digitalne vsebine
Po prejemu plačila kupec na elektronski naslov, ki ga je navedel ob nakupu, prejme potrditev nakupa ter podatke za dostop do vsebine oziroma povezavo za prenos. Dostop je vzpostavljen takoj po uspešno izvedenem plačilu.
Dostopni podatki in gradiva so namenjeni izključno kupcu. Kupec jih ne sme posredovati tretjim osebam. Ponudnik lahko ob ugotovljeni zlorabi dostop onemogoči brez vračila kupnine.
Kupec je dolžan navesti pravilen elektronski naslov. Ponudnik ne odgovarja za neprejeta obvestila zaradi napačno navedenega naslova ali zaradi tega, ker je sporočilo pristalo med neželeno pošto.
Za uporabo vsebine kupec potrebuje napravo z dostopom do interneta in sodoben spletni brskalnik. Ponudnik ne odgovarja za nezmožnost uporabe, ki izvira iz kupčeve opreme ali internetne povezave.
7.2 Svetovanje in izobraževanje
Po prejemu plačila se Ponudnik s kupcem dogovori o terminu oziroma terminih srečanj, ali pa kupec termin izbere sam prek sistema za rezervacije, kadar je ta na voljo. Pri spletnih srečanjih kupec pravočasno pred izvedbo prejme povezavo.
Prestavitev termina. Dogovorjeni termin lahko kupec brezplačno prestavi najpozneje 48 ur pred izvedbo, tako da piše na sara@sarahrovatic.com. Če kupec na dogovorjeni termin ne pride in ga ni pravočasno odpovedal, se šteje, da je bilo srečanje opravljeno.
Višja sila. Če kupcu udeležbo prepreči bolezen, nesreča ali drug nepredviden dogodek, na katerega ne more vplivati, lahko termin brezplačno prestavi tudi po preteku roka iz prejšnjega odstavka, če o tem obvesti Ponudnika takoj, ko je to mogoče. Enako velja za Ponudnika.
Če srečanja ne more izvesti Ponudnik, kupcu nemudoma ponudi nadomestni termin.
Paketi srečanj in programi. Srečanja iz paketa oziroma programa je treba izkoristiti v obdobju, navedenem na prodajni strani. Po preteku tega obdobja neizkoriščena srečanja ugasnejo, razen če se kupec s Ponudnikom pisno dogovori drugače.
Zaupnost. Ponudnik vse, kar kupec deli v okviru svetovanja, obravnava zaupno in tega brez kupčevega soglasja ne razkrije tretjim osebam, razen kadar to zahteva zakon.
Snemanje. Ponudnik srečanj ne snema brez predhodnega dogovora s kupcem. Kupec sme srečanje posneti za lastno uporabo; posnetka brez soglasja Ponudnika ne sme objaviti ali posredovati tretjim osebam.
Narava storitve. Svetovanje je strokovna podpora pri odločanju. Odločitve in njihove posledice ostajajo v odgovornosti kupca. Ponudnik ne jamči za doseganje določenega poslovnega ali finančnega rezultata.
7.3 Dogodki
Po prejemu plačila kupec na navedeni elektronski naslov prejme potrditev prijave, pravočasno pred izvedbo pa vse podatke za udeležbo — pri spletnih dogodkih povezavo do srečanja, pri dogodkih v živo podatke o lokaciji in poteku.
Povezava do spletnega dogodka je osebna in je ni dovoljeno posredovati tretjim osebam.
Odpoved udeležbe s strani kupca. Kupec lahko udeležbo brezplačno odpove najpozneje 5 dni pred izvedbo dogodka. Odpoved je treba poslati pisno na sara@sarahrovatic.com. V tem primeru je kupec upravičen do vračila celotnega zneska ali do udeležbe v nadomestnem terminu. Sobote, nedelje in dela prosti dnevi se v rok odpovedi ne štejejo. Po tem roku vračilo ni mogoče, kupec pa se lahko udeleži enakega dogodka v prihodnjem terminu, če je ta razpisan.
Odpoved ali prestavitev s strani Ponudnika. Če Ponudnik dogodka ne more izvesti, o tem nemudoma obvesti prijavljene in ponudi nadomestni termin ali vrne celotno kupnino, najpozneje v 14 dneh.
Najmanjše število udeležencev. Ponudnik si pridržuje pravico do odpovedi dogodka, če se nanj prijavi manj kot 5 udeležencev. V tem primeru kupci prejmejo obvestilo najpozneje 4 dni pred izvedbo ter celotno vračilo kupnine ali nadomestni termin.
Snemanje dogodkov s strani udeležencev ni dovoljeno, razen če Ponudnik to izrecno dovoli.
8. PRAVICA DO ODSTOPA OD POGODBE
Potrošnik ima pri pogodbah, sklenjenih na daljavo, pravico, da v 14 dneh od sklenitve pogodbe odstopi od pogodbe brez navedbe razloga.
8.1 Digitalne vsebine
Skladno z ZVPot-1 potrošnik nima pravice do odstopa od pogodbe o dobavi digitalne vsebine, ki se ne dobavi na otipljivem nosilcu podatkov, če so izpolnjeni vsi naslednji pogoji:
izvajanje se je začelo,
potrošnik je pred začetkom izvajanja izrecno soglašal z začetkom izvajanja pred iztekom 14-dnevnega odstopnega roka,
potrošnik je potrdil, da se zaveda, da s tem izgubi pravico do odstopa, in
Ponudnik je potrošniku posredoval potrdilo o sklenjeni pogodbi, ki vsebuje navedeno soglasje in potrditev.
Kupec ti izjavi poda ob nakupu, v ločenem potrditvenem okencu na blagajni. Obe izjavi sta zapisani v potrdilu o naročilu, ki ga kupec prejme po elektronski pošti.
8.2 Svetovanje in izobraževanje
Potrošnik nima pravice do odstopa, če je bila storitev v celoti opravljena, potrošnik pa je pred začetkom izvajanja izrecno soglašal z začetkom izvedbe pred iztekom odstopnega roka in se strinjal, da s tem izgubi pravico do odstopa.
Če potrošnik odstopi od pogodbe o paketu srečanj ali programu, potem ko je izvajanje na njegovo izrecno zahtevo že začelo, plača sorazmerni znesek za srečanja, opravljena do trenutka odstopa, ter za digitalna gradiva, do katerih je že dostopal, preostanek kupnine pa se mu vrne.
8.3 Dogodki na določen datum
Skladno z ZVPot-1 potrošnik nima pravice do odstopa od pogodbe pri storitvah v zvezi z izobraževanjem in prostočasnimi dejavnostmi, če se Ponudnik zaveže, da bo storitev opravil ob točno določenem datumu ali v točno določenem roku.
Kupec pri nakupu udeležbe na dogodku izrecno potrdi seznanjenost s to izjemo v posebnem okencu.
Ne glede na to izjemo kupcu pripada pravica do odpovedi udeležbe pod pogoji iz točke 7.3 teh Pogojev.
8.4 Postopek odstopa
Izjava o odstopu, kadar je odstop mogoč, mora biti poslana pisno na sara@sarahrovatic.com ali na poslovni naslov Ponudnika. Iz izjave mora biti jasno razvidno, da potrošnik odstopa od pogodbe, priložena pa mora biti številka računa.
V primeru upravičenega odstopa Ponudnik vrne prejeto plačilo najpozneje v 14 dneh od prejema obvestila, in sicer z enakim plačilnim sredstvom, kot ga je uporabil potrošnik, razen če potrošnik izrecno zahteva drugače in zaradi tega ne nosi stroškov.
Ob odstopu Ponudnik kupcu onemogoči nadaljnji dostop do digitalne vsebine, kupec pa je ne sme več uporabljati.
9. SKLADNOST DIGITALNIH VSEBIN IN STORITEV
Ponudnik skladno z ZVPot-1 odgovarja za skladnost digitalnih vsebin in digitalnih storitev.
Kadar je digitalna vsebina kupcu na voljo v daljšem časovnem obdobju, Ponudnik odgovarja za neskladnost, ki se pokaže v celotnem obdobju trajanja dostopa.
Potrošnik lahko v primeru neskladnosti zahteva vzpostavitev skladnosti, sorazmerno znižanje kupnine ali odstopi od pogodbe.
Obvestilo o neskladnosti potrošnik pošlje na sara@sarahrovatic.com z natančnim opisom neskladnosti in priloženim dokazilom o nakupu.
10. ODSTOP OD NAROČILA S STRANI PONUDNIKA
Kljub prizadevanjem za točnost podatkov se lahko zgodi, da je podatek o ceni napačen. V tem primeru Ponudnik kupcu omogoči odstop od nakupa.
Ponudnik si pridržuje pravico zavrniti naročilo, za katero ugotovi, da ga pod navedenimi pogoji ne more izvesti. Če je kupec kupnino že poravnal, mu jo Ponudnik vrne v petih delovnih dneh.
Ponudnik si pridržuje možnost odstopa od pogodbe, če se ugotovi bistvena zmota skladno s 46. členom Obligacijskega zakonika.
11. VAROVANJE OSEBNIH PODATKOV
Kupec z oddajo naročila soglaša z obdelavo osebnih podatkov za namen izvedbe naročila.
Osebni podatki se zbirajo za namene obdelave naročila, izdaje računa, vzpostavitve dostopa do vsebine, izvedbe storitve in obveščanja o njej.
Ponudnik zbranih podatkov ne posreduje tretjim osebam, razen obdelovalcem, ki so nujni za izvedbo storitve.
Več informacij je na voljo v Politiki zasebnosti, dostopni na https://sarahrovatic.com/varovanje-osebnih-podatkov/.
12. INTELEKTUALNA LASTNINA
Spletno mesto, vse vsebine, logotipi, fotografije, avdiovizualna in besedilna dela ter gradiva, ki jih kupec prejme v okviru svetovanja ali dogodka, so last Ponudnika.
Znamka Witch. Obviously. je v lasti Ponudnika.
Z nakupom kupec pridobi neizključno, neprenosljivo pravico do osebne uporabe vsebine oziroma gradiv. Vsebine ne sme prenašati, razmnoževati, spreminjati, javno objavljati, predvajati skupinam, prodajati ali posredovati tretjim osebam brez pisnega soglasja Ponudnika.
Rezultati svetovanja, ki jih kupec razvije za svoje podjetje ali znamko — pozicioniranje, besedila, strateške odločitve — so kupčevi in jih sme prosto uporabljati. Metodologija, orodja in predloge, ki jih Ponudnik pri tem uporablja, ostajajo last Ponudnika.
13. PRITOŽBE IN SPORI
Pritožbo lahko kupec poda pisno na poslovni naslov Ponudnika ali po elektronski pošti na sara@sarahrovatic.com.
Ponudnik v petih delovnih dneh potrdi prejem pritožbe in nanjo odgovori najpozneje v 30 dneh.
Morebitne spore si bosta stranki prizadevali reševati sporazumno. Če dogovor ne bo mogoč, je pristojno sodišče v kraju stalnega prebivališča potrošnika. Uporablja se pravo Republike Slovenije.
14. IZVENSODNO REŠEVANJE SPOROV
Ponudnik skladno z zakonskimi normativi ne priznava nobenega izvajalca izvensodnega reševanja potrošniških sporov kot pristojnega za reševanje potrošniškega spora, ki bi ga potrošnik lahko sprožil v skladu z Zakonom o izvensodnem reševanju potrošniških sporov.
15. KONČNA DOLOČILA
Ponudnik si pridržuje pravico do sprememb teh Pogojev. Spremenjeni Pogoji so objavljeni na spletnem mestu Ponudnika in veljajo od objave dalje. Za že sklenjene pogodbe veljajo Pogoji, ki so bili v veljavi ob sklenitvi.
Zadnja sprememba: 22.09.2026
Copyright © 2026 Sara Hrovatič s.p.
This is an English translation of the Slovenian original. In the event of any discrepancy between the two versions, the Slovenian version shall prevail.
1. GENERAL INFORMATION AND SCOPE
These General Terms and Conditions (hereinafter: the Terms) set out the conditions for the purchase and sale of digital content, consulting services and participation in events through the website https://www.sarahrovatic.com, operated by Sara Hrovatič s.p. (hereinafter: the Provider). The Provider also delivers its services under the brand Witch. Obviously.
Provider details:
Sara Hrovatič s.p., Lažiše 48, Lažiše, 3225 Planina pri Sevnici, Slovenia
Registration number: 3188787000
Tax number: 50353284
VAT registered: NO
IBAN: SI56 0400 1004 9037 563
Email: sara@sarahrovatic.com
Phone: +386 41 962 559
Website: https://www.sarahrovatic.com
When placing an order, each customer is required to provide the requested information, which is processed and stored in accordance with Slovenian law. The protection of personal data is governed by a separate document available at https://sarahrovatic.com/varovanje-osebnih-podatkov/.
These Terms apply to customers who are natural persons as well as to legal entities and sole traders, whereby the provisions on withdrawal from the contract apply only to consumers — natural persons who acquire or use services for purposes outside their trade, business or profession.
The customer accepts these Terms by confirming, in a dedicated checkbox before placing the order, that they have read them. The Terms form an integral part of the contract between the customer and the Provider.
2. CONSUMER PROTECTION
The Provider operates in accordance with the Slovenian Consumer Protection Act (ZVPot-1), the Obligations Code (OZ) and the Electronic Commerce Market Act (ZEPT). Matters not governed by these Terms are subject to the applicable statutory provisions.
3. SUBJECT OF SALE
Through the website, the Provider sells:
3.1 Digital content
Pre-recorded video content, workbooks, templates and other digital materials, made available through a user account, by download or by email. The scope of the content, the method of delivery and the duration of access are stated on the sales page of each product.
3.2 Consulting and education
Individual consulting, mentoring, and online courses and programmes, delivered via a video-conferencing platform or in person, as a single session, as a package of several sessions, or as a programme combining live sessions and digital materials. The duration, number of sessions, scope of materials and the period within which they must be used are stated on the sales page of each service.
3.3 Events
Participation in workshops, talks and other events held on a pre-set date and at a set time, via a video-conferencing platform or in person at the stated location. The date, time, format and what is included are stated on the sales page of each event.
3.4
The Provider does not sell physical goods and does not provide delivery.
4. ORDERING PROCESS
Orders can be placed through the website 24 hours a day.
The customer selects the content or service and clicks the purchase button, which adds it to the cart. The customer continues by clicking “Checkout”, where they enter their personal details, select a payment method and confirm that they have read these Terms. Confirmation of this checkbox is mandatory; the purchase cannot be completed without it.
When purchasing digital content, consulting or participation in an event, the customer also expressly confirms, in a separate checkbox, the consent and acknowledgement set out in Section 8 of these Terms.
The customer may change the contents of the cart or the details entered at any time until the purchase is completed.
The contract between the Provider and the customer is concluded at the moment the customer receives the order confirmation by email. The contract is stored electronically by the Provider and is available to the customer upon written request.
Orders outside the online shop. These Terms apply exclusively to purchases concluded through the online shop on the Provider’s website.
Consulting, workshops and other projects for companies, institutions and sole traders arising from a quotation, purchase order or contract are not processed through the online shop. Such arrangements are governed by the terms set out in the quotation or contract between the Provider and the client, and by these Terms on a subsidiary basis, insofar as the quotation or contract does not provide otherwise.
5. PRICES
Prices are stated in euros (EUR) and apply at the time the order is placed.
The Provider is not registered for VAT; therefore VAT is not charged, pursuant to Article 94(1) of the Slovenian Value Added Tax Act (ZDDV-1).
Prices do not include delivery costs, as the Provider does not deliver physical goods.
By confirming the purchase, the customer undertakes to pay for the order.
Prices are valid until changed. If a price changes while an order is being processed, the Provider will notify the customer and allow them to withdraw from the purchase.
6. PAYMENT METHODS
The Provider accepts payment by debit or credit card through the payment service provider Stripe.
The Provider does not collect or store card details; these are processed exclusively by the payment service provider.
For online courses and programmes, payment in instalments may be available, up to a maximum of 10 instalments. Whether instalment payment is available, in how many instalments and with what due dates, is stated on the sales page of each course. If the customer fails to pay an instalment when due, the Provider may suspend access to the content and delivery of the service until payment is made.
For consulting, payment in instalments is agreed individually, by written contract between the Provider and the customer.
The customer receives the invoice by email at the address provided at the time of purchase.
7. DELIVERY AND ACCESS
7.1 Digital content
Upon receipt of payment, the customer receives, at the email address provided at the time of purchase, a purchase confirmation together with access details or a download link. Access is granted immediately after successful payment.
Access details and materials are intended exclusively for the customer and may not be shared with third parties. If misuse is identified, the Provider may revoke access without refund.
The customer is responsible for providing a correct email address. The Provider is not liable for undelivered notifications due to an incorrect address or because a message was filtered as spam.
To use the content, the customer needs a device with internet access and an up-to-date web browser. The Provider is not liable for any inability to use the content arising from the customer’s equipment or internet connection.
7.2 Consulting and education
Upon receipt of payment, the Provider and the customer agree on the date or dates of the sessions, or the customer selects a time slot through the booking system, where available. For online sessions, the customer receives a link in good time before the session.
Rescheduling. The customer may reschedule an agreed session free of charge no later than 48 hours before it takes place, by writing to sara@sarahrovatic.com. If the customer does not attend an agreed session and has not cancelled it in time, the session is deemed to have been delivered.
Force majeure. If illness, an accident or another unforeseen event beyond the customer’s control prevents them from attending, they may reschedule free of charge even after the deadline in the previous paragraph, provided they notify the Provider as soon as possible. The same applies to the Provider.
If the Provider is unable to hold a session, they will promptly offer the customer an alternative date.
Session packages and programmes. Sessions included in a package or programme must be used within the period stated on the sales page. After this period, unused sessions expire, unless the customer and the Provider agree otherwise in writing.
Confidentiality. The Provider treats everything the customer shares in the course of consulting as confidential and will not disclose it to third parties without the customer’s consent, except where required by law.
Recording. The Provider does not record sessions without prior agreement with the customer. The customer may record a session for their own use; they may not publish the recording or share it with third parties without the Provider’s consent.
Nature of the service. Consulting is professional support for decision-making. Decisions and their consequences remain the responsibility of the customer. The Provider does not guarantee the achievement of any particular business or financial outcome.
7.3 Events
Upon receipt of payment, the customer receives a registration confirmation at the email address provided, and in good time before the event all details needed to attend — a meeting link for online events, or location and schedule details for in-person events.
The link to an online event is personal and may not be shared with third parties.
Cancellation by the customer. The customer may cancel their participation free of charge no later than 5 days before the event. Cancellation must be sent in writing to sara@sarahrovatic.com. In this case, the customer is entitled to a full refund or to attend on an alternative date. Saturdays, Sundays and public holidays are not counted towards the cancellation period. After this deadline no refund is possible, but the customer may attend the same event on a future date, if one is scheduled.
Cancellation or rescheduling by the Provider. If the Provider is unable to hold an event, they will promptly notify registered participants and offer an alternative date or refund the full amount, within 14 days at the latest.
Minimum number of participants. The Provider reserves the right to cancel an event if fewer than 5 participants register. In this case, customers will be notified no later than 4 days before the event and will receive a full refund or an alternative date.
Recording of events by participants is not permitted unless expressly allowed by the Provider.
8. RIGHT OF WITHDRAWAL
For contracts concluded at a distance, a consumer has the right to withdraw from the contract within 14 days of its conclusion without giving any reason.
8.1 Digital content
In accordance with ZVPot-1, a consumer has no right to withdraw from a contract for the supply of digital content not supplied on a tangible medium if all of the following conditions are met:
performance has begun,
before performance began, the consumer gave express consent to performance beginning before the end of the 14-day withdrawal period,
the consumer acknowledged that they thereby lose their right of withdrawal, and
the Provider sent the consumer a confirmation of the concluded contract containing the above consent and acknowledgement.
The customer gives these statements at the time of purchase, in a separate confirmation checkbox at checkout. Both statements are recorded in the order confirmation the customer receives by email.
8.2 Consulting and education
A consumer has no right of withdrawal once the service has been fully performed, provided that before performance began the consumer gave express consent to performance beginning before the end of the withdrawal period and acknowledged that they thereby lose their right of withdrawal.
If a consumer withdraws from a contract for a package of sessions or a programme after performance has begun at their express request, they shall pay a proportionate amount for the sessions delivered up to the time of withdrawal and for any digital materials they have already accessed; the remainder of the price will be refunded.
8.3 Events on a set date
In accordance with ZVPot-1, a consumer has no right of withdrawal for services related to education and leisure activities where the Provider undertakes to perform the service on a specific date or within a specific period.
When purchasing participation in an event, the customer expressly confirms their awareness of this exception in a dedicated checkbox.
Notwithstanding this exception, the customer retains the right to cancel their participation under the conditions set out in Section 7.3 of these Terms.
8.4 Withdrawal procedure
Where withdrawal is possible, the notice of withdrawal must be sent in writing to sara@sarahrovatic.com or to the Provider’s business address. The notice must clearly state that the consumer is withdrawing from the contract and must include the invoice number.
In the event of a valid withdrawal, the Provider will refund the payment received no later than 14 days after receiving the notice, using the same means of payment as used by the consumer, unless the consumer expressly requests otherwise and incurs no costs as a result.
Upon withdrawal, the Provider will revoke the customer’s further access to the digital content, and the customer may no longer use it.
9. CONFORMITY OF DIGITAL CONTENT AND SERVICES
In accordance with ZVPot-1, the Provider is liable for the conformity of digital content and digital services.
Where digital content is made available to the customer over a period of time, the Provider is liable for any lack of conformity that becomes apparent during the entire period of access.
In the event of a lack of conformity, the consumer may request that conformity be restored, a proportionate price reduction, or withdraw from the contract.
The consumer sends notice of a lack of conformity to sara@sarahrovatic.com with a detailed description and proof of purchase.
10. CANCELLATION OF AN ORDER BY THE PROVIDER
Despite every effort to ensure accuracy, a price may occasionally be stated incorrectly. In such a case, the Provider will allow the customer to withdraw from the purchase.
The Provider reserves the right to refuse an order it determines it cannot fulfil under the stated conditions. If the customer has already paid, the Provider will refund the amount within five working days.
The Provider reserves the right to withdraw from the contract in the event of a material mistake, in accordance with Article 46 of the Obligations Code.
11. PROTECTION OF PERSONAL DATA
By placing an order, the customer consents to the processing of personal data for the purpose of fulfilling the order.
Personal data are collected for the purposes of processing the order, issuing the invoice, granting access to content, delivering the service and communicating about it.
The Provider does not share the data collected with third parties, except with processors necessary for delivering the service.
Further information is available in the Privacy Policy at https://sarahrovatic.com/varovanje-osebnih-podatkov/.
12. INTELLECTUAL PROPERTY
The website, all content, logos, photographs, audiovisual and written works, and materials the customer receives in the course of consulting or an event are the property of the Provider.
The Witch. Obviously. brand is owned by the Provider.
By purchasing, the customer acquires a non-exclusive, non-transferable right to personal use of the content or materials. The content may not be transferred, reproduced, modified, published, shown to groups, sold or shared with third parties without the Provider’s written consent.
The outcomes of consulting that the customer develops for their own business or brand — positioning, copy, strategic decisions — belong to the customer, who may use them freely. The methodology, tools and templates the Provider uses in the process remain the property of the Provider.
13. COMPLAINTS AND DISPUTES
The customer may submit a complaint in writing to the Provider’s business address or by email to sara@sarahrovatic.com.
The Provider will confirm receipt of the complaint within five working days and respond within 30 days at the latest.
The parties will endeavour to resolve any disputes amicably. If agreement cannot be reached, the court at the consumer’s place of permanent residence shall have jurisdiction. The law of the Republic of Slovenia applies.
14. OUT-OF-COURT DISPUTE RESOLUTION
In accordance with the applicable legislation, the Provider does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer might initiate under the Slovenian Out-of-Court Consumer Dispute Resolution Act.
15. FINAL PROVISIONS
The Provider reserves the right to amend these Terms. Amended Terms are published on the Provider’s website and apply from the date of publication. Contracts already concluded remain subject to the Terms in force at the time of their conclusion.
Last updated: 22.09.2026
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